These terms apply when you buy language lessons from Fluento ("we", "us"). Seller: Fluento, Vilnius, Lithuania. Contact: valiukasredas@gmail.com.
Lessons are held online on Google Meet, one-to-one or in mini-groups, in 30 or 60 minute sessions. A free 30-minute trial lesson is available before any purchase.
Lessons are booked through our online booking page and paid for in advance, per lesson or as a package of 8. Prices are shown on the main page in euro and include all applicable taxes.
You can reschedule or cancel a booked lesson up to 12 hours before it starts, free of charge, using the link in your booking confirmation email. A lesson cancelled later or missed without notice counts as given. Lessons from a package are valid for 2 months from purchase.
Under EU consumer rules, the 14-day right of withdrawal does not apply to leisure and educational services booked for a specific date or period, such as scheduled lessons. If we cancel a lesson and cannot offer a new time that suits you, we refund that lesson (or its package share) to the same payment method within 5 business days.
You need a device with a camera and microphone and a stable internet connection. Abusive behaviour towards teachers ends the lesson without a refund.
Write to valiukasredas@gmail.com first - we solve most things the same day. These terms are governed by the law of the Republic of Lithuania. You can also use the EU online dispute resolution platform at ec.europa.eu/consumers/odr.
Last updated: 15 November 2026